Customer Service Executive APPLY NOW

Delhi
E-Commerce
12000 - 20000 inr / month
Full time

Roles and Responsibilities

Handling and resolving the day-to-day query of customers with having good etiquette of customer handling for online orders.

Gratifies and astonishes customers with service excellence.

Provides support for other departments and branches as needed.


Handling customer queries via E-mail / Chat and Phone and providing instant resolution for e-commerce orders.

Desired Candidate Profile

Can communicate effectively with the Region/Service center about query Raised by customer.

Listen to customers' questions and concerns, and provide answers or responses.


Should speak/write English.


Experience in handling queries for online customers


THIS IS NOT THE SALES JOB.


queries will be regarding online/e-commerce orders. Like delivery/return management and courier management.


Having knowledge of Shopify / ship rocket is an added advantage.

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